Shipping & Delivery
Thank you for choosing Couio! We're dedicated to making your shopping experience as smooth as possible. Below are the details of our Shipping Policy, outlining everything you need to know about delivery, order modifications, and more.
Order Processing & Shipping Details
Processing Time
Please allow 1-2 business days for us to process your order. We strive to get your order ready as quickly as possible.
Transit Time
After your order is processed, it will typically take 5-7 business days to be delivered (Monday to Friday). Delivery times may vary depending on your location.
Order Cut-Off Time
To ensure timely processing, please place your order before 3:00 PM (Pakistan Standard Time) for same-day processing. Orders placed after this time will be processed the following business day.
Estimated Delivery Time
You can expect your order to arrive within 6-9 business days (Monday to Friday), depending on your location.
Shipping Information
Shipping Methods
We offer Standard Shipping across Pakistan.
Shipping Rates
We are pleased to offer free shipping on all orders, with no minimum purchase required.
Delivery Locations
We ship to the address you provide at checkout, within Pakistan.
Order Modifications
If you need to make any changes to your order, please contact us at support@couio.com as soon as possible. Once your order has been shipped, modifications may not be possible.
Lost or Delayed Packages
If your package is delayed or lost, please reach out to our customer support team at support@couio.com. We’ll assist you in tracking your order and resolving any issues promptly.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your order through the link provided in the email. It usually takes 24-48 hours for tracking information to become available.
Cancellations
Cancellation Window
Orders can be cancelled within a limited time before they are shipped. To cancel, please contact us at support@couio.com as soon as possible.
Refunds
If your cancellation is processed in time, a refund will be issued in accordance with our Return & Refund Policy.
Incorrect Address
Please ensure your shipping details are accurate during checkout. Couio is not responsible for orders delivered to incorrect addresses. If you need to correct your address before shipment, please contact us at support@couio.com; additional fees may apply for address corrections.
By placing an order with Couio, you agree to the terms outlined in this shipping policy. For any additional questions, feel free to contact our customer service team at support@couio.com or review our Privacy Policy and Terms of Service for more details.
Estimated Shipping Timelines
- Cut-Off Time: 3:00 PM (Pakistan Standard Time)
- Processing Time: 1-2 Business Days (Monday to Friday)
- Transit Time: 5-7 Business Days (Monday to Friday)
- Total Estimated Delivery Time: 6-9 Business Days (Monday to Friday)
Contact Us
For quick assistance, please reach out to our customer support team:
Address: P 394/3, 5th Street NE, East Fatehabad, Faisalabad 38000, Pakistan
Phone: +92 304 768 3377
Email: support@couio.com
Thank you for shopping with Couio! We’re here to provide you with a hassle-free shopping experience.