Return & Refund Policy

Couio Return & Refund Policy

Thank you for shopping with Couio. We strive to ensure every customer is satisfied with their purchase. Please take a moment to review our policies below, which apply to returns and refunds in Pakistan.

A. 30-DAY RETURN POLICY
We want you to be completely satisfied with your purchase. If you're not happy with your item, you can return it within 30 days of receiving your order. To be eligible for a return, the item must be in original condition, unworn, unused, with tags still attached, and in its original packaging.

B. RETURN PROCESS
To start a return, please get in touch with us at support@couio.com. If your return is accepted, we'll provide you with clear instructions and a return shipping label. Please note that we cannot accept items that are returned without prior approval. Items returned without a request will not be processed.

C. DAMAGED OR INCORRECT PRODUCTS
We take great care in packing and shipping your order. However, if you receive a damaged or incorrect item, please contact us as soon as possible. We will resolve the issue quickly and ensure you get the correct product or a refund.

D. EXCHANGES
Exchanges are available for damaged, incorrect items, wrong sizes, or defective products. If you need an exchange, please reach out to us at support@couio.com, and we’ll guide you through the process.

E. RESTOCKING FEES
We don’t charge any restocking fees on returned items. Our goal is to make the return process as easy as possible for you.

F. REFUNDS
Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method. Please allow 5-7 business days for the refund to reflect in your account. In some cases, refunds may take up to 7 days depending on the payment method and bank processing times.

G. NO REFUNDS FOR UNUSED DISCOUNTS
Please note, we cannot offer refunds for discounts or promotional offers that were not applied at the time of purchase. To ensure you receive the best value, please review and apply any discounts during checkout.

If you have any questions or need assistance with your return, feel free to contact our customer service team at support@couio.com. We're happy to help!

Thank you for choosing Couio – where style and comfort come together. We look forward to serving you again!

Contact Us
For quick assistance, please reach out to our customer support team:

Address: P 394/3, 5th Street NE, East Fatehabad, Faisalabad 38000, Pakistan

Phone: +92 304 768 3377

Email: support@couio.com