Shipping Policy

At Couio, we aim to provide a seamless shopping experience and timely delivery of your order. This Shipping Policy explains how we handle shipping, delivery, and related charges for your orders.

1. Order Processing Time

Once your order is placed, we begin processing it immediately. Our usual order processing time is 1-3 business days (Monday to Friday, excluding public holidays). Please note that processing time may vary depending on product availability, order volume, and payment verification.

2. Shipping Methods and Delivery Times

We offer reliable and efficient shipping services for all orders. The delivery time depends on your location and the shipping method chosen during checkout.

  • Domestic Shipping (Within Pakistan): Orders placed within Pakistan will typically be delivered within 3-7 business days.
  • International Shipping: Currently, we only ship to select international locations. Delivery times vary depending on the destination country and can take between 7-14 business days.

Please note that shipping times may vary due to factors such as weather, customs delays, or unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated based on the weight of your order and the delivery location. The exact shipping fee will be displayed at checkout before you confirm your purchase. We offer free shipping on orders above [insert amount].

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email, which you can use to track the status of your delivery. You can also log into your account on our website to view tracking details.

5. Shipping Restrictions

  • We currently do not ship to P.O. Boxes.
  • Certain areas may experience extended delivery times due to remote locations or logistical challenges.
  • If there are any restrictions on shipping to your area, we will notify you promptly.

6. Delayed or Missing Shipments

While we strive for timely delivery, delays can occasionally occur due to factors beyond our control. If your order has not arrived within the estimated delivery time, please contact us at [your email or phone number] with your order number, and we will investigate and assist you.

In the event that a package is lost or damaged during transit, please contact us immediately so that we can file a claim with the carrier and offer a resolution.

7. International Customs and Duties

For international orders, please note that your package may be subject to customs duties, taxes, and fees based on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping fee at checkout. We recommend checking with your local customs office for more information.

8. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete to avoid any delays. Couio is not responsible for delays or non-delivery due to incorrect or incomplete shipping information.

9. Change of Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change before the package is shipped.