Cancellation and Refund Policy

At Couio, we understand that sometimes plans change, and you may need to cancel your order. To ensure a smooth cancellation process, please follow the steps outlined below.

Cancellation Process:

1. Contact Us: To cancel your order, please reach out to us via email at [your email address] or call us at [your phone number]. Be sure to include the following details in your message:

• Your Full Name
• Order Number
• Items to Cancel

2. Await Confirmation: Our customer support team will review your cancellation request and process it as quickly as possible. You will receive a confirmation email once your cancellation has been completed.

Refund Process:

Online Payments:

If you made an online payment, the refund will be processed back to the original payment method, but only in the following cases:

• If we delivered incorrect or damaged items.
• If the item you ordered is out of stock.

Please allow 1-3 business days for the refund to appear in your account, depending on your payment provider.

Cash on Delivery (COD):

For COD orders, our customer support team will guide you through the refund process. Please provide the necessary details when submitting your cancellation request.

Contact Information:

If you have any questions or require further assistance, please contact our customer support team:

• Email: couiopk@gmail.com

We appreciate your understanding and cooperation.

Thank you for choosing Couio!

Sincerely,
The Couio Team